Last Updated: January 2026
1. Information We Collect
We may collect the following personal information:
- Full name and surname
- Email address
- Contact number
- Physical and/or delivery address
- Billing information (where applicable)
- Order and transaction details
- Any information you voluntarily provide via forms, emails, or communication with us
We may also automatically collect non-personal information such as:
- IP address
- Browser type and device information
- Website usage data (via cookies and analytics tools)
2. How We Use Your Information
We collect and use personal information for the following purposes:
- To process orders, payments, deliveries, and refunds
- To communicate with you regarding orders, enquiries, or customer support
- To improve our products, services, and website experience
- To comply with legal and regulatory requirements
- For marketing communications (only if you have opted in)
We will not use your personal information for purposes other than those stated, unless required or permitted by law.
3. Legal Basis for Processing
We process personal information in accordance with POPIA based on:
- Your consent
- The performance of a contract (e.g. fulfilling an order)
- Compliance with legal obligations
- Legitimate business interests, where applicable
4. Sharing of Personal Information
We do not sell or trade your personal information.
We may share your information with trusted third parties only where necessary, including:
- Payment gateways and financial institutions
- Courier and delivery service providers
- Website hosting and IT service providers
- Legal or regulatory authorities if required by law
All third parties are required to safeguard your information and use it only for the intended purpose.
5. Data Security
We take reasonable technical and organisational measures to protect your personal information against:
- Loss
- Unauthorised access
- Misuse
- Disclosure or alteration
While we strive to protect your information, no method of electronic storage or transmission over the internet is 100% secure.
6. Data Retention
We retain personal information only for as long as necessary to:
- Fulfil the purposes for which it was collected
- Meet legal, accounting, or regulatory requirements
Once information is no longer required, it is securely deleted or anonymised.
7. Your Rights
In terms of POPIA, you have the right to:
- Request access to your personal information
- Request correction or deletion of your information
- Object to the processing of your information
- Withdraw consent at any time (where processing is based on consent)
- Lodge a complaint with the Information Regulator of South Africa
To exercise any of these rights, please contact us using the details below.
8. Cookies
Our website may use cookies to improve functionality and user experience. Cookies help us understand how visitors interact with our website.
You may disable cookies in your browser settings; however, this may affect website functionality.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies.
10. Changes to This Policy
We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Phila Africa
Email: info@philaafrica.co.za
Website: https://www.philaafrica.co.za